FAQ
Before you place an order.
From flower care to custom development, here are the questions buyers ask us most often.
What are preserved flowers?
Preserved flowers are real flowers that have undergone professional processes such as dehydration, decolourization, colouring and preservation. The aim is to retain their natural shape and floral texture for decorative use. They are different from artificial flowers.
How long do preserved flowers last?
Their appearance depends on the flower variety, preservation method and storage environment. Our company materials describe a typical display life of around 2–3 years or longer under suitable indoor conditions. This is a guide, not a guarantee for every product or environment.
How should I care for preserved flowers?
Keep them indoors, away from direct sunlight, excessive humidity and strong heat. Do not water them. Handle petals gently and remove dust carefully with a soft brush or a gentle stream of cool air. Avoid pressing or repeatedly touching delicate flower heads.
Which products can I order?
Our range includes preserved rose heads, hydrangeas, floral materials, bouquets, gift boxes, glass dome gifts and decorative products. Browse the product collections or contact us with a reference image to check the available options.
Can you customize flowers and packaging?
Yes. Customization can include flower colour and size, gift boxes and logos. We also discuss OEM and ODM projects. Please send your reference, quantity and packaging requirements so our team can confirm feasibility and prepare a quotation.
Can I request samples?
Yes. Tell us which products and colours you want to review. Sample preparation is typically 3–7 days, although custom requirements can take longer. Sample charges, delivery costs and the expected schedule are confirmed for each request.
What is the minimum order quantity?
The minimum order quantity depends on the product and customization requirements. Contact us with the item, preferred colours and quantity so we can confirm the applicable minimum and available options.
How do you check quality?
Our company FAQ specifies a pre-production sample before mass production and final inspection before shipment. Confirm the required product specification, colour and packaging details when arranging your order.
What are the production and shipping times?
Timing depends on the items, order quantity, customization and destination. Our team will confirm the production schedule and shipping arrangements for your specific order. Please distinguish sample preparation and production time from international transit time.
How do I request a quotation?
Send the product name or reference image, colour, quantity and customization requirements. Include your delivery country, address and postcode so shipping can be discussed. You can use our contact form or email the sales team directly.
Still have a question?
Our team can help you find the right product and the next step.
